Maintenance Schedule

This Property Management Maintenance Schedule is intended to establish a consistent and high standard for the maintenance of properties that we manage. All our staff and partners (including you) who are responsible for keeping the properties we manage in good and proper condition are to adhere to this Property Management Maintenance Schedule and consult it as a point of reference. We want to ensure that the value of the properties under our care is well preserved and that they are managed in accordance with all relevant legislation, regulatory standards, and good practices.

Preventive And Corrective Maintenance Schedule

Our Maintenance Schedule ensures all properties are maintained to the highest standards. Preventive maintenance helps avoid costly repairs, while corrective maintenance addresses issues promptly. This schedule upholds compliance, safety, and property value preservation.
This section shall set out the schedule for emergency maintenance.

Priority Level 1


Maintenance Required

Timescale

Blocked drains, toilet pans and soil stacks (where there is no other working toilet in the property)

Visit made within 24 hrs of issue being reported to assess further action – Within 24 hours

Blocked sinks, baths & basins internal

Issues rectified subject to parts availability – Within 24 hours

Taps which cannot be turned on or off

Completion of works from date 1st reported – Within 24 hours

Leak from tanks, cisterns, boilers, heating systems & water pipes within the property

Within 24 hours

Boiler breakdown leading to loss of hot water/heating

Within 24 hours

Loss of electric supply due to an electrical fault within the property

Within 24 hours

Blocked or leaking WC

Within 24 hours

Defective or exposed electrical wiring/plug sockets or equipment

Within 24 hours

Unable to secure the property due to broken/damaged locks on external doors & windows caused by break-ins (Not due to loss of keys)

Within 24 hours

Blocked flue pipes

Within 24 hours

Loss of water supply.

Within 24 hours

Total loss of gas supply before meter

Within 24 hours

Gas leak after meter

Within 24 hours

Leaking roof

Within 24 hours

Leaks coming into the property from an adjoining property

Within 24 hours

Broken or detached banisters & handrails.

Within 24 hours

Damage caused to the property by storm damage or act of God which endangers life

Within 24 hours

Covering of exposed manholes or gullies within the property & grounds

Within 24 hours

Dangerous structures

Within 24 hours

Priority Level 2


Maintenance Required

Timescale

Broken glazing

Completion of works from date 7 time 1st reported – Within 48 hours

Non-functioning Oven

Within 48 hours

Non-functioning refrigerator

Within 48 hours

Fallen Plaster Investigation

Within 48 hours

Loose handrails & banisters

Within 48 hours

Loose stair treads

Within 48 hours

Hazardous flooring presents a trip hazard of any kind

Within 48 hours

Instances of dry rot leading to unsafe or unstable flooring

Within 48 hours

Pest Control

Within 48 hours

Priority Level 3


Maintenance Required

Timescale


Loose plaster

Completion of works from date 1st reported – Within 28 days

Defect to internal door/kitchen unit etc.

Completion of works from date 1st reported – Within 28 days

Defective washing machine

Completion of works from date 1st reported – Within 28 days

Partial loss of electric power provided basic checks carried out on fuses etc.

Completion of works from date 1st reported – Within 28 days

Removal of racist/sexist or homophobic graffiti in communal areas

Completion of works from date 1st reported – Within 28 days

Roof tiles

Completion of works from date 1st reported – Within 28 days

Priority Level 4


Maintenance Required

Timescale

Door entry phone system not working

Completion of works from date 1st reported – Within 28 days

Garden fencing

Completion of works from the date 1st reported – Within 28 days

Defective extractor fan in the Kitchen

Completion of works from the date 1st reported – Within 28 days

Defective guttering

Completion of works from the date 1st reported – Within 28 days

Repairs to defective windows (excluding glazing)

Completion of works from the date 1st reported – Within 28 days

Resolution of condensation issues

Completion of works from the date 1st reported – Within 28 days

Repair & reseal missing tiles around bath/shower & sinks

Completion of works from the date 1st reported – Within 28 days

Redecoration following repair works

Completion of works from the date 1st reported – Within 28 days

Loose skirting boards

Completion of works from the date 1st reported – Within 28 days

Defective air vents

Completion of works from the date 1st reported – Within 28 days

Loose pipe boxing

Completion of works from the date 1st reported – Within 28 days

Defective extractor fan bathroom

Completion of works from the date 1st reported – Within 28 days

Repair/Replace Internal Doors

Completion of works from the date 1st reported – Within 28 days

Gas Safe Register inspection & certification

Every 12 months

All other certifications are current, Ie, NIC electrical installation

Every 12 months

Full property inspection

Frequency is determined by tenant changes

Identify the work required

Frequency is determined by tenant changes

Carry out works to bring the property up to standard

Frequency is determined by tenant changes

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