This Maintenance Schedule is intended to establish a consistent and high standard for the maintenance of properties that we manage. All our staff and partners (including you) who are responsible for keeping the properties we manage in good and proper condition are to adhere to this Maintenance Schedule and consult it as a point of reference. We do want to ensure that the value of the properties under our care are well preserved and that they are managed in accordance with all relevant legislation, regulatory standards, and good practices.
This section shall set out the schedule for emergency maintenance.
Blocked drains, toilet pans and soil stacks (where there is no other working toilet in the property)
Visit made within 24 hrs of issue being reported to assess further action – Within 24 hours
Blocked sinks, baths & basins internal
Priority1
Issues rectified subject to parts availability – Within 24 hours
Taps which cannot be turned on or off
Priority 1
Completion of works from date 1st reported – Within 24 hours
Leak from tanks, cisterns, boilers, heating systems & water pipes within the property
Priority 1
Within 24 hours
Boiler breakdown leading to loss of hot water/heating
Priority 1
Within 24 hours
Loss of electric supply due to an electrical fault within the property
Priority 1
Within 24 hours
Blocked or leaking WC
Priority 1
Within 24 hours
Defective or exposed electrical wiring/plug sockets or equipment
Priority 1
Within 24 hours
Unable to secure the property due to broken/damaged locks on external doors & windows caused by break-ins (Not due to loss of keys)
Priority 1
Within 24 hours
Blocked flue pipes
Priority 1
Within 24 hours
Loss of water supply.
Priority 1
Within 24 hours
Total loss of gas supply before meter
Priority 1
Within 24 hours
Gas leak after meter
Priority 1
Within 24 hours
Leaking roof
Priority 1
Within 24 hours
Leaks coming into the property from an adjoining property
Priority 1
Within 24 hours
Broken or detached banisters & handrails.
Priority 1
Within 24 hours
Damage caused to the property by storm damage or act of God which endangers life
Priority 1
Within 24 hours
Covering of exposed manholes or gullies within the property & grounds
Priority 1
Within 24 hours
Dangerous structures
Priority 1
Within 24 hours
Broken glazing
Completion of works from date 7 time 1st reported – Within 48 hours
Non-functioning Oven
Priority 2 – Urgent repairs, which materially affect the comfort or convenience of the Residents
Within 48 hours
Non-functioning refrigerator
Priority 2
Within 48 hours
Fallen plaster Investigation
Priority 2
Within 48 hours
Loose hand rails & banisters
Priority 2
Within 48 hours
Loose stair treads
Priority 2
Within 48 hours
Hazardous flooring presenting a trip hazard of any kind
Priority 2
Within 48 hours
Instances of dry rot leading to unsafe or unstable flooring
Priority 2
Within 48 hours
Pest Control
Priority 2
Within 48 hours
Loose plaster
Completion of works from date 1st reported – Within 28 days
Defect to internal door/kitchen unit etc.
Priority 3
Completion of works from date 1st reported – Within 28 days
Defective washing machine
Priority 3
Completion of works from date 1st reported – Within 28 days
Partial loss of electric power provided basic checks carried out on fuses etc.
Priority 3
Completion of works from date 1st reported – Within 28 days
Removal of racist/sexist or homophobic graffiti in communal areas
Priority 3
Completion of works from date 1st reported – Within 28 days
Roof tiles
Priority 3
Completion of works from date 1st reported – Within 28 days
Door entry phone system not working
Completion of works from date 1st reported – Within 28 days
Garden fencing
Priority 4
Completion of works from date 1st reported – Within 28 days
Defective extractor fan in Kitchen
Priority 4
Completion of works from date 1st reported – Within 28 days
Defective guttering
Priority 4
Completion of works from date 1st reported – Within 28 days
Repairs to defective windows (excluding glazing)
Priority 4
Completion of works from date 1st reported – Within 28 days
Resolution of condensation issues
Priority 4
Completion of works from date 1st reported – Within 28 days
Repair & reseal missing tiles around bath/shower & sinks
Priority 4
Completion of works from date 1st reported – Within 28 days
Redecoration following repair works
Priority 4
Completion of works from date 1st reported – Within 28 days
Loose skirting boards
Priority 4
Completion of works from date 1st reported – Within 28 days
Defective air vents
Priority 4
Completion of works from date 1st reported – Within 28 days
Loose pipe boxing
Priority 4
Completion of works from date 1st reported – Within 28 days
Defective extractor fan bathroom
Priority 4
Completion of works from date 1st reported – Within 28 days
Repair/Replace Internal doors
Priority 4
Completion of works from date 1st reported – Within 28 days
Gas safe register inspection & certification
To maintain “accredited” status
Every 12 months
All other certification is current ie NIC electrical installation
To maintain “accredited” status
Every 12 months
Full property inspection
As Required
Frequency determined by tenant changes
Identify works required
As Required
Frequency determined by tenant changes
Carry out works to bring property up to standard
As Required
Frequency determined by tenant changes
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