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By letting your property, you will be exposing yourself to different risks. By taking landlord insurance you will have the assurance that you will get required coverage for risks that you may have to face.

London Estate Agents

Landlord Insurance Services

Few of the services you will be receiving by taking our landlord insurance include:

  • Dedicated claims hotline number for landlords and tenants.
  • Malicious and accidental damage cover, which is included as standard. However, it is subject to a pre-determined policy excess.
  • Coverage for loss of rent for a period of thirty-six months, following a serious damage claim like storm, flood, fire, etc.
  • Cover for theft of content without any sign of forcible or violent entry or exit. However, this coverage will be subject to inclusion of content cover in the landlord insurance. This coverage will be up to pre-defined maximum limit and also subject to a fixed policy excess.

Exclusions from Coverage

Few of the things which are not included in the landlord insurance coverage include:

  • Gradual wear/tear
  • Maintenance defects
  • Contents of tenant
  • Defective workmanship
Real Estate Agents in London

Rent Protection and Legal Expenditure Insurance

This type of insurance can provide coverage for the following:

  • Coverage for legal expenditure you have to incur for regaining possession of property. Such legal steps become necessary when tenant does not vacate the property after tenancy ends.
  • Coverage for alternative accommodation is provided to you as well as your family for thirty days. This coverage is provided when the tenant has not vacated the property after tenancy is over and there are arrears in the rental account.
  • You also get coverage for eviction of squatters in case such squatters gain unlawful access to property.

If you would like to get more information about our landlord insurance then give us a call and our experts will do their best to explain all the details in an easy to understand method.

Emergency Coverage

For an additional cost you can avail this emergency coverage. By using this coverage you will get access to our list of approved tradesmen any time of the day. You can call upon tradesmen in case of emergencies such as:

  • Burst pipes
  • Broken windows
  • Failure of heating system and similar other critical issues

When you take this type of coverage you will have the assurance that:

  • You will get coverage for expenditure up to a pre-determined value for every claim with no excess.
  • Such claim can be directly reported by letting agent or the tenant. Moreover, it will not impact standard content and building insurance bonus that you get for no claims.

As a landlord you have to bear many risks, responsibilities, and at the same time get rewarded for your efforts. When selecting a letting service you will have to find the right balance between all these three factors.
The benefit of utilize our guaranteed rent service is that is provides landlords financial stability of getting a fixed income without having to make any investment. Similarly, our tenant find service is the ideal solution for landlords who are interested in taking more responsibility.

Our Letting Services Options

We offer 4 letting services options which are:

  • Fully managed landlord service
  • Guaranteed rent service
  • Rent collection landlord service
  • Tenant find service

Guaranteed Rent Service

This service offers landlords the opportunity to earn guaranteed fixed income for their property. This rental income is guaranteed irrespective of whether property is let or tenant is paying the rents.

If you are a busy landlord then this is the most suitable solution for you.

Fully Managed Landlord Service

This is the right option for landlords with limited time and are not able to manage their property. We take care of the tenancy in similar fashion to what we do for guaranteed rent service with the main difference that here a guaranteed rental income is not provided.

Real Estate Agents in London

How this service works?

Here, we would be charging a setup fee to find tenants, help you in preparing your property, take interview of tenants, draw up required agreements, and prepare the inventory.
Additionally, we will be charging a monthly commission for management of tenant inquiries, rent collection, and for carrying out regular maintenance.
When the tenancy ends, we will also assist with the check-out process.

Rent Collection Landlord Service

This type of service is right for landlords who have the energy and time to interact with tenants and look into their requests, but want assistance with administrative and financial duties.

How this service works?

Initially, we will be charging a setup fees for locating tenants, helping you prepare the property, interview tenants, prepare inventory, and draft required agreements.

As you will be taking care of property upkeep, the commission we charge on monthly basis will be lower compared what is to be paid for a fully managed service. We will be taking responsibility of collecting rent and making payment to landlords through BACS.

Tenant Find Service

Many landlords are interested in handling all the details related to letting of their property. They also want to run the tenancy on their own with full responsibility. In such situation, this service helps them in finding the right tenant.

Real Estate Agents in London

Landlord Portfolio Insurance

Apart from the usual landlord insurance, we also provide landlord portfolio insurance. It is a single policy that covers multiple properties. This type of insurance can be beneficial in different ways:

  • You will have to keep note of a single renewal date and pay one premium.
  • It is easy to add or remove properties from insurance plan.
  • Flexible coverage that is tailored to your requirements.

Having a vacant property can be upsetting as well as stressful. By using our services you can quickly find a reliable tenant and start earning rental income from your property. We can help you take required steps while letting your property so that you can find the right tenant and get the right rent for your home.

Steps To Be Taken During Letting Process

Step 1

Correct Valuation

Every property owner aims to let his or her property for the best price and also within the shortest time period. Our experienced valuers are well-aware of this fact and they utilize their expertise to let the  property for a price that is close to your desired asking price.
Few of the important factors our experts take into consideration while performing rental valuation include:

  • Condition property is in
  • Local and transport amenities
  • Unfurnished or furnished accommodation
  • Kind of tenants who might get attracted towards the property

Step 2

Choose the Right Letting Agent

When selecting a letting agent you will have to take into consideration several points which include:

  • What are the opening hours?
  • When they would be able to conduct viewings?
  • Do they have high street presence?
  • What kind of marketing they will be able to do for your property?

By examining these details you will be able to hire the right letting agent who will be able to help you get the highest rental value for your home.
Additionally, you will have to examine whether letting agent will arrange the Energy Performance Certificate (EPC) for you or will it be necessary for you to arrange the same yourself.
EPC is the document that you will have to provide to your prospective tenants. Remax Star is one of those very few companies which will arrange the EPC on your behalf.

Step 3

Presenting the House

This is one of the most important steps in the letting process since first impressions will play a crucial role in decision making process of your prospective tenants. Before presenting the property you should add a fresh coat wherever necessary and take steps to declutter all the rooms so that they appear larger.
After that, our photographers will take high quality photographs of your property, create floor plans, and develop well-detailed property description to ensure your home gets the right tenant.

Step 4

Prepare Your Home For Tenancy

Before letting the property, it will be important to create a detailed inventory. This inventory list will help in setting out the conditions of tenancy.
The good thing about working with us is that we will take over the responsibility of creation of this professional inventory so that you can sit back and relax.

Long Term Tenancy: This type of tenancy is for 6 or more months. Here it will be your responsibility to check whether tenant has set up account with telephone company, utility companies, and council tax office.
Short Term Tenancy: Here it will be your responsibility to pay for council tax, utility accounts, and TV licence. This is due to the fact that all these expenses are added in the rent. However, it will be the responsibility of the tenant to pay for elecommunication services.

Step 5

Marketing of Property

Finding right tenant will become easier when the property is marketed in correct manner. As such, we will focus on advertising your property through different mediums ranging from local newspapers to property listing sites, our own website, through leaflets, and window display.

Step 6


We offer longer opening hours with the primary aim of increasing viewing opportunities for your home.
This means that viewings can occur on weekends and after work hours. Such measures greatly increase chances of your property getting the right tenant within a short period of time.

Step 7

An Offer

When an offer is received we will immediately let you know all the details of the same so that you can take a decision about accepting or rejecting the offer.
If you do accept the offer then we perform other tasks such as checking tenant’s credit references and income details. Few of the other details we look into at this juncture include:

  • Collection of move-in payment consisting of deposit and rent amount.
  • Make proper arrangements for signing of the agreement.
  • Carry out professional cleaning of your home.
  • Make arrangements for Gas Safety Inspection and Portable Appliance test.

Step 8


After the whole process completes, the keys will be handed over to tenant on move-in day.
If you are planning to let your property then give us a call and we will ensure that the property is rented for right value and the whole process of letting the property goes through without any glitches.
If you do accept the offer then we perform other tasks such as checking tenant’s credit references and income details. Few of the other details we look into at this juncture include:

Several questions are likely to arise in your mind before letting your property. Our aim here will be to answer few of the common questions that landlords have.

The benefit of using services of a letting agent are that you will not have to spend time on tasks that are to be performed for letting a property and managing the same. However, you should ensure that you are hiring the right letting agent by examining things like:

  • How they are planning to market your property?
  • Do they have high street presence?
  • How the viewings will be conducted?
  • Do they have a ready pool of quality tenants?

Apart from offering guaranteed rent service, we also offer 3 other letting services to landlords. Irrespective of how much or how little you want to be involved in the process of letting and managing the property, we have a solution that will work for you.

We perform a comprehensive evaluation for your property and during such evaluation we consider it compares with other properties in your locality. In addition to it, we also take into consideration rental market condition to decide about rental value of your property.
We also ensure that rental value for your property does not get over estimated otherwise it can cause extended periods of vacancy. Contact us today for free rental valuation of your property.

It will not be necessary for you to stay during the viewings if you have already provided us the keys. Our experts will be showing the property to prospective tenants and will be more than happy to answer queries they have. After the viewing is over, we will be providing a feedback for the same to you.

It is important for every landlord to find the right tenant, as such we make proper checks during the application process. This check includes:

  • Getting credit references
  • Carrying out residency and identity checks
  • Obtain a guarantor if necessary
  • Check current landlord and employer references
  • Check 'right to rent in case of non-UK applicants

In some instance, a standard home insurance will not be enough for different scenarios that may arise when a property is let. As such, it is better to opt for a landlord insurance to get required coverage for your property.
Additionally, it will be necessary to insure your property as well as all the contents that you will be providing such as appliances and furniture. Tenant, on the other hand, will have the responsibility to insure content he or she will be bringing it.

Yes, it will be necessary to get mortgage lender’s permission before letting out the property. If the mortgage lender imposes any specific conditions then you will have to let us know about them.
In case, there is buy to let mortgage on the property then you already have permission to let the property.

It is necessary for rental properties in UK to get an Energy Performance Certificate (EPC). EPC remains valid for ten years and you can use it for multiple tenancies.

Legally, the deposit amount is to be registered with any of the three deposit schemes approved by the government after the tenant moves into the property.

Inventory refers to the condition in which property and your content are in at the tenant takes possession of the property. After inventory is created, it must be checked as well as signed by you and the tenant.
We can complete this task as part of our services so that you do not have to handle the complications yourself.

When the tenancy ends, you will have to consider likely deductions from deposit given by the tenant. At this time, fair wear and tear principle is used to judge the amount to be deducted in lieu of the damages.

No, it is not necessary. You will have to decide whether you want to let out the property fully furnished, semi-furnished, or unfurnished.
If you are providing electrical appliances then they must be PAT tested and soft furnishing present inside the property should comply with fire regulations.

It will be tenants responsibility to pay the same and it should be mentioned in the agreement. But, when the property is vacated, it will be your responsibility.

It will be our responsibility to get the rent from tenant if you have opted for fully managed or rent collection service. Additionally, you will have the assurance of receiving monthly rents when you become one of our guaranteed rent landlords.

If you have further doubts then give us a call and we will do our best to solve all your queries.

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